AML / KYC Policy

Version 1.0 — Last updated: 2026-10-06. Operated by JOKR Labs.

This policy summarises the anti-money laundering ("AML") and know-your-customer ("KYC") measures applied on the Service, in line with our legal and regulatory obligations. The English version prevails over any translation.

Operator entity details will be published here upon completion of licensing.

1. Our commitment

We are committed to preventing the Service from being used for money laundering, terrorist financing, fraud or any other financial crime. We apply a risk-based approach: the level of verification increases with the level of risk presented by an account or a transaction.

2. Customer verification

2.0. No KYC — identity checks only in case of suspected fraud. No documents are requested as a routine matter.

2.1. We may require, in case of suspected fraud, unusual activity or risk indicators identified by our monitoring, and as a condition of continued use of the Service or of the processing of the transaction concerned:

• proof of identity (government-issued document);
• proof of age (18+);
• proof of address;
• proof of source of funds and/or source of wealth;
• confirmation of ownership of a wallet linked to the account.

2.2. Enhanced verification applies to higher-risk situations, including higher cumulative transaction volumes, unusual deposit/withdrawal patterns, or risk indicators identified by our monitoring. The thresholds and indicators used are internal and are not disclosed.

2.3. Accounts may be suspended, and transactions delayed or declined, until requested verification is completed to our reasonable satisfaction.

3. Prohibited use

• deposits of funds derived from crime;
• use of the Service to layer, transfer or obscure the origin of funds (including deposit-withdraw patterns with no genuine gaming activity);
• use of accounts on behalf of third parties;
• use of the Service where online gambling is unlawful for you (see the Terms of Service, Section 2).

4. Sanctions screening

We do not provide the Service to persons subject to applicable sanctions. We may screen accounts and wallets against applicable sanctions lists and blockchain analytics indicators, and may decline, hold or report transactions where a sanctions nexus is identified. We apply no platform-level block based on country alone: game availability by region is determined by each game supplier (see the Terms of Service, Section 2).

5. Monitoring and reporting

We monitor transactions for unusual patterns. We may report suspicious activity to competent authorities, and we may withhold funds during an investigation, in accordance with the Terms of Service and applicable law. We are prohibited from informing a customer that a suspicious activity report has been made ("no tipping off").

6. Record keeping

Verification documents and transaction records are retained for the periods required by our legal and regulatory obligations, and are processed in accordance with the Privacy Policy.

7. Contact

Questions about this policy: JOKR Support — the in-app support chat ("Contact support" in the footer of any main tab) or [email protected]