Privacy Policy
Version 1.1 — Last updated: 2026-10-08. Operated by JOKR Labs.
This Privacy Policy explains what personal data we process when you use the JOKR application (the "Service"), why, and what rights you have. The English version prevails over any translation.
Operator entity details will be published here upon completion of licensing.
1. Data we collect
- Telegram account data: your Telegram ID, username/display name, language code and, where provided by Telegram, profile photo and premium status. This is how your account is identified when you use the Telegram app — we do not collect your phone number through the app.
- Web sign-in data: if you sign in on the web with a third-party identity provider (such as Google), the stable identifier and the e-mail address that provider shares with us, and whether that provider reports the e-mail as verified.
- Wallet data: the crypto wallet address(es) you link to your account, and the public on-chain history of transactions between your wallet and the Service.
- Transaction data: deposits, withdrawals, bets, game rounds, bonuses and balance changes.
- Technical data: IP address, approximate location derived from IP (country level), device and browser information, and access logs.
- Support data: messages you send to support, and the context needed to answer them.
We do not knowingly collect data from persons under 18.
2. Why we process it (purposes and legal bases)
| Purpose | Legal basis |
|---|---|
| Providing the Service (account, games, bets, deposits and withdrawals) | Performance of a contract |
| Identity, age and source-of-funds verification; anti-money laundering | Legal obligation / legitimate interest |
| Fraud prevention, game integrity, security of the Service | Legitimate interest |
| Game availability by region (territorial restrictions applied by game suppliers based on your IP address) | Legitimate interest |
| Support and complaint handling | Performance of a contract |
| Service messages (e.g. withdrawal status notifications via Telegram) | Performance of a contract |
| Promotional messages | Legitimate interest, with the right to object at any time; self-excluded players are excluded from promotional messaging |
3. Who we share it with
We share personal data only as needed with:
- Payment processors (crypto payment providers) to process deposits and withdrawals;
- Game suppliers to operate third-party games (they receive pseudonymous player identifiers and bet/round data, not your Telegram or e-mail identity);
- Hosting and infrastructure providers that run the Service;
- Affiliate partners whose referral link you used: a JOKR-generated pseudonym and your aggregated casino wagering amounts for a chosen period, for their referral leaderboard only (Terms of Service, clause 5.12) — never your Telegram identity, name, username, balance, deposits or withdrawals;
- Competent authorities, where required by law or by our legal and regulatory obligations.
We do not sell personal data.
4. Retention
We keep account and transaction data for as long as your account exists and thereafter for as long as required by our legal, regulatory and anti-money laundering obligations. Technical logs are kept for shorter operational periods. Free-text messages you send to our Telegram bot (outside of commands) are stored for up to 30 days to provide player support and improve our answers, then automatically deleted. Data no longer needed is deleted or anonymised.
5. Your rights
Depending on your jurisdiction (including under the EU GDPR where it applies), you have the right to:
- access the personal data we hold about you;
- rectify inaccurate data;
- erase data (where no legal retention obligation applies);
- restrict or object to certain processing, including promotional messaging;
- data portability for data you provided;
- lodge a complaint with a supervisory authority.
To exercise these rights, contact support: JOKR Support — the in-app support chat ("Contact support" in the footer of any main tab) or [email protected]. We may need to verify your identity before acting on a request. We respond within the timeframes required by applicable law.
6. International transfers
Our infrastructure and processors may be located outside your country. Where required, transfers are protected by appropriate safeguards.
7. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls and monitoring. No system is perfectly secure; you are responsible for the security of your Telegram account, your web sign-in account and your linked wallet.
8. Changes
We may update this Policy; the "Last updated" date will change and material changes will be notified in-app.
9. Contact
Privacy requests and questions: JOKR Support — the in-app support chat ("Contact support" in the footer of any main tab) or [email protected]