Terms of Service

Version 1.1 — Last updated: 2026-10-08. Operated by JOKR Labs.

These Terms of Service ("Terms") govern your access to and use of the JOKR application, including all games, deposits, withdrawals, bonuses and related services (together, the "Service"). By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

The English version of these Terms is the only authoritative version. Translations are provided for convenience only; in case of any discrepancy, the English version prevails.

Operator entity details will be published here upon completion of licensing.

1. Eligibility and acceptance

1.1. You must be at least 18 years old (or the higher legal age of majority in your jurisdiction) to use the Service. By using the Service you represent and warrant that you meet this requirement. We may request proof of age at any time and may suspend your account until satisfactory proof is provided.

1.2. You may open and operate only one account per person. Accounts are personal and non-transferable. Creating or controlling multiple accounts, or allowing a third party to use your account, is a breach of these Terms.

1.3. You are responsible for ensuring that your use of the Service is lawful in your jurisdiction (see Section 2). Nothing in these Terms constitutes legal advice about your local law.

2. Jurisdictions and game availability

2.1. We do not apply a platform-level block based on your country. You are solely responsible for determining whether online gambling is legal in the jurisdiction where you are located and for complying with your local law. Do not use the Service where doing so is unlawful.

2.2. Some game suppliers restrict their titles according to the country of your IP address. Where a supplier restricts a game, it appears greyed out and cannot be launched. This restriction is applied by the game supplier, not by JOKR, and may change without notice.

2.3. Suppliers determine your location from your IP address. If you use a VPN or proxy, the availability shown may not correspond to your actual location, and rounds played in breach of a supplier's territorial rules may be voided by that supplier.

3. Account, verification and security

3.1. Your account is identified through your Telegram account or, on the web, through the sign-in method you chose (such as Google). You are responsible for the security of that account and of any wallet you link to the Service.

3.2. No KYC — identity checks only in case of suspected fraud. No documents are requested as a routine matter. We may require identity verification ("KYC"), proof of age, proof of address and/or proof of source of funds in case of suspected fraud or unusual activity, including before processing a withdrawal in such cases, or where required by our anti-money laundering obligations (see the AML/KYC Policy). We may suspend the account, or delay transactions, until verification is completed to our reasonable satisfaction.

3.3. We may suspend or close an account, refuse to open one, or terminate the relationship, where we reasonably believe these Terms have been breached, where required by law or by our legal and regulatory obligations, or to protect the integrity of the Service.

4. Deposits and withdrawals

4.1. Deposits and withdrawals are made in the crypto-assets and methods shown in the app: deposits in GRAM (TON), USDT (TON/BSC), Telegram Stars (Telegram app), withdrawals in GRAM, USDT, USDC, SOL, ETH, BNB, TRX and in the JOKR token. Minimum amounts, supported networks and any applicable fees are those displayed on the deposit and withdrawal screens at the time of the transaction.

4.2. Cryptocurrency transactions are irreversible. You are solely responsible for sending funds on the correct network and to the correct address. Funds sent below the displayed minimum, on an unsupported network, or in an unsupported asset may be unrecoverable.

4.3. Withdrawals are sent to a wallet address linked to your account (one active address per network). You may only withdraw to addresses you own.

4.4. Most withdrawals are processed automatically within minutes. We reserve the right to review any withdrawal before payment, including for security, verification and anti-fraud purposes. Reviewed withdrawals are normally resolved within 24 hours; your funds remain safe during review.

4.5. Every deposit carries a playthrough requirement of 1× the deposited amount before it can be withdrawn, whether or not a bonus is taken. Bonuses carry additional wagering requirements (see Section 5).

4.6. The full withdrawal rules (minimum, timing, review, fees, channels) are set out in the Withdrawal Policy, which forms part of these Terms.

5. Bonuses and wagering requirements

5.1. Bonuses are optional promotional credits. The figures below are read from the same configuration that drives the app, so they always match the conditions shown on the bonus selection screen and the conditions sheet at the time you activate a bonus. A bonus already activated keeps the conditions that applied when it was credited.

5.2. Welcome Casino bonus. On your first deposit you may choose a 200 % match, up to $2,000. The wagering requirement is 40× the bonus amount, to be completed within 30 days of the credit — for example, a $100 deposit receives a $200 bonus and requires $8,000 of wagering. Separately, and whether or not a bonus is taken, the deposit itself is subject to the standard 1× playthrough of clause 4.5 before withdrawal. Alternatively, on the same first deposit you may choose the Welcome Casino Max offer: a 500 % match, up to $500, with a wagering requirement of 70× the bonus amount within 30 days and a maximum qualifying bet of $10 (clause 5.5) — for example, a $100 deposit receives a $500 bonus and requires $35,000 of wagering — or no bonus at all. Only one welcome bonus can be received per person (clause 1.2). The bonus must be selected within 48 hours of it being offered.

5.3. Reload bonus. One reload bonus per calendar week (UTC) may be taken, on either of two days: Wednesday — 75 % match up to $500, wagering 25× the bonus, or Sunday — 100 % match up to $1,000, wagering 30× the bonus, within 7 days. The deposit itself remains subject to the standard 1× playthrough of clause 4.5.

5.4. Epic Friday. On Friday (UTC) deposits do not receive a match bonus; instead, every $10 deposited grants one epic chest, up to 20 chests per week. Chest contents are credited as shown in the app and carry the standard 1× deposit playthrough only.

5.5. Maximum qualifying bet. While a bonus is active, any single bet above the maximum qualifying bet of that bonus — $20, or $10 for the Welcome Casino Max offer — counts towards wagering as that maximum; the bet itself is accepted. The maximum that applies is fixed when the bonus is credited. The amount is shown in your display currency at the live rate.

5.6. Game contribution. Bets count toward the wagering requirement according to the game category:

5.7. Wagering progress is tracked automatically and shown in the app.

5.8. Withdrawing before completing a wagering requirement is permitted but cancels the remaining bonus, as indicated in the app. The 1× deposit playthrough must be completed before withdrawal in all cases.

5.9. Bonuses expire if the wagering requirement is not completed within the stated period. We may amend or withdraw promotional offers at any time; changes do not affect bonuses already activated.

5.10. Rakeback, loss-back chests, VIP levels and other recurring rewards are described, with their current grids, on the Promotions page, which forms part of these Terms. While a deposit bonus (welcome or reload) is active, rakeback and loss-back (cashback) chests are paused: bets placed during the bonus earn neither. They resume automatically when the bonus ends — wagering completed, bonus expired, forfeited on withdrawal, or wagering cleared.

5.11. Bonus abuse — including multi-accounting, low-risk wagering patterns designed solely to convert bonuses, or exploiting promotion errors — is a breach of these Terms and is handled under Section 8.

5.12. Affiliate partners. If you joined through an affiliate partner's referral link, that partner may receive, through a read-only interface, a ranking of the players they referred, showing for each player only a pseudonym generated by JOKR and the amounts wagered on casino games over a chosen period. Your Telegram identity, name, username, balance, deposits and withdrawals are never disclosed to the partner. Partners may use this data only to display their own leaderboard; access is personal, revocable at any time, and any other use (resale, profiling, re-identification attempts) terminates it. Wagering patterns designed solely to climb such a ranking are treated as abuse under clause 5.11 and Section 8.

5.13. Partner welcome offers. An affiliate partner may offer the players it refers different welcome conditions within the limits set by JOKR (for example a lower wagering multiplier). Such an offer applies only to players who joined through that partner's referral link, is shown with its exact conditions on the deposit screen before you activate it, and is fixed when the bonus is credited. It does not change the one-welcome-bonus-per-person rule.

6. Games and results

6.1. Game outcomes are determined by the game's rules and random processes as described in each game.

6.2. In case of discrepancy between the result displayed on your device and the result recorded on our servers, the server record prevails.

6.3. Malfunction voids all pays and play affected by the malfunction.

7. Virtual currencies

7.1. In-app balances are denominated in GRAM (TON): GRAM is the market ticker of the native asset of the TON network, and "TON" designates the network, addresses and TON Connect. Deposit and withdrawal screens operate on the TON network on-chain (and in the other displayed crypto-assets). Other internal units displayed in the app (such as Stars-denominated balances) are internal accounting units, not crypto-assets, except where the app provides an explicit conversion or withdrawal path.

7.2. In-app balances are not bank deposits and do not accrue interest.

8. Fraud, abuse and error correction

8.1. We reserve the right to void any bet, game round or winnings that result from a software bug, malfunction, pricing or configuration error, or from abuse or exploitation of the Service (including exploits, automation, collusion, multi-accounting, bonus abuse, or fraudulent payment activity).

8.2. Where we reasonably suspect fraud or abuse, we may withhold (escrow) affected funds pending investigation, reverse or adjust related transactions, and, where fraud or abuse is established, confiscate the resulting funds and close the account.

8.3. Deposits obtained through fraudulent means (including stolen funds or reversed payments) may be deducted from your balance, and related winnings voided.

8.4. We may report suspicious activity to competent authorities and to our payment partners in accordance with the AML/KYC Policy.

9. Responsible gaming

9.1. Gambling involves risk and should be treated as entertainment, never as a source of income. Our Responsible Gaming page describes the tools you can apply yourself, directly on that page: cooling-off breaks, self-exclusion and a deposit limit.

9.2. A break or self-exclusion, once applied, cannot be lifted before its end date, even at your request.

10. Complaints and disputes

10.1. If you have a complaint, contact support first: JOKR Support — the in-app support chat ("Contact support" in the footer of any main tab) or [email protected]. Please include your account identifier and a description of the issue. We aim to acknowledge complaints promptly and to resolve them within a reasonable timeframe.

10.2. If we cannot resolve a complaint to your satisfaction, you may request that it be escalated to a supervisor for a final internal response.

10.3. Details of any external dispute resolution channel will be published on this page together with the operator entity details.

11. Limitation of liability

11.1. The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties and shall not be liable for indirect, incidental, special or consequential losses, loss of profits, or loss of data.

11.2. To the maximum extent permitted by law, our total aggregate liability in connection with the Service shall not exceed the amounts you deposited in the six (6) months preceding the event giving rise to the claim.

11.3. Nothing in these Terms excludes liability that cannot be excluded by applicable law.

12. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including blockchain network congestion or failure, acts of third-party payment or game providers, internet or hosting failures, regulatory action, war, or natural disaster.

13. Changes to these Terms

We may amend these Terms at any time. The "Last updated" date at the top of this page will change and, for material changes, we will provide in-app notice. Continued use of the Service after a change constitutes acceptance. The version of the Terms in force at the time of a bet or transaction applies to that bet or transaction.

14. Governing law and jurisdiction

The governing law and competent forum will be published on this page together with the operator entity details.

15. Contact

Support: JOKR Support — the in-app support chat ("Contact support" in the footer of any main tab) or [email protected]